Manufacturer: Touchstone Research Group Category: Military Personnel Records Clear all filters (3 of 3 reviews match)
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I called to obtain a copy of my military discharge papers--DD214--and should have had it within a week.After receiving nothing and having paid $95, I called to find out what was happening. They had written down my email address incorrectly after I had spelled it out for them. Three weeks after calling them, I finally received it. I could have gotten it just as quick and paid nothing by using a different company. Quite possibly the worst...
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I paid for 7 day delivery, Express Service and it took just short of 2 weeks to get my DD-214.While the delivery time was later than expected, they did get all my DD-214's for my 20 years of service. The website makes it appear that you can download a copy of your documents, but that does not appear to be the case? They provide the name of the assigned professional Researcher to retrieve your records, but you cannot communicate with this person?...
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Anonymous

Anonymous Touchstone is not what they represent themselves to be. Paid 200.00 for next day service. Am on the 3rd day, no product and can't get a call back, can't get anything other th...

I made the mistake of spending $135 through PayPal for an expedited copy of my DD214 in March.When I called the National Archives myself after a couple weeks, I found out the VA had my records checked out for my recent VA claim. When I tried to dispute through PayPal, they claimed that their service has been completed once they assign a researcher and put a mailing label on a box. However, my help ticket through the company's website, I...
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