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I made the mistake of spending $135 through PayPal for an expedited copy of my DD214 in March. When I called the National Archives myself after a couple weeks, I found out the VA had my records checked out for my recent VA claim.

When I tried to dispute through PayPal, they claimed that their service has been completed once they assign a researcher and put a mailing label on a box. However, my help ticket through the company's website, I requested to cancel my order and refund PayPal(because you CANNOT get a person on the phone), I was told they refunded my PayPal account and should take a couple days.

That has still not happened. I am concerned that they are using sensitive personal information and ripping off veterans.

Reason of review: SCAMMED!.

Monetary Loss: $136.

Preferred solution: Full refund.

Touchstone Research Group Cons: Getting ripped off, Promised a refund, No human available, Poor service, Non responsive.

Location: San Mateo, California

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