Ila L Jic

Took my money and did not supply service

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The website promised fast turn around. I needed the documents within two weeks.

After 3 months and two missed job opportunities. I was able to get my documents directly from the military within a month. The company initially refused reimbursement. I sent supporting documentation and was told I would be eligible for a refund.

I have been ghosted. Do not use this company it is fraudulent.

View full review
Loss:
$100
Cons:
  • Ghosted me

Preferred solution: Full refund

User's recommendation: Run! Do not use.

Ron J Frg

Ordered and paid for DD 214 on 1/17/21. Still no service as of 5/4/22

I ordered my DD214 on 1/17/21. I Paid for the service and have still not received any product.

I continue to be lied to and given the run around.

DO NOT USE THIS COMPANY!!!!!! Might as well flush your money down the toilet

View full review
Loss:
$24
Cons:
  • Total fraud

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT GIVE THIS COMPANY ANY MONEY.

Maria T Ckz

No service FRAUD!

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No DD214 yet. Its been 6 months! I have not received anything.

View full review
Loss:
$20

Preferred solution: Deliver product or service ordered

1 comment
Clemmie Lgc

The same here!! I ordered mine in September 2020 and still nothing.

I just reported them again to the BBB. l doubt if I’ll get a refund. SCAMMERS!!

Do not deal with them. It’s despicable to do this to Veterans!

Xmotorcop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't waste your time and your money!!!

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Ordered my DD214 on Aug 6th, 2019 and they immediately charged my credit card for $61+. As of Dec 11th, 2019, I have yet to receive anything from them and have been denied a refund.

I was also told months later, after numerous unreturned emails, that I needed to pay additional money for the service I requested, and forget the phone number they provide.....it's just a message telling you to use the website! I believe this company to be fraudulent so don't waste your time or money and just go through National Archives which is free and they had my documents to me in less than 2 weeks!

View full review
Loss:
$61
Cons:
  • I would say horrible service but no service at all
Reason of review:
Poor customer service

Preferred solution: Full refund

Christy Vbi

THEY WILL STEAL YOUR MONEY

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Over $300 paid to the company 19 months ago. Bogus false "links" to my information were nothing but error messages.

When I complained about that, they "expedited" my documents in the mail. Only...that was a LIE too. Then 9 months later, a "supervisor" claims they actually never even had my documents in their possession at all.

Repeated requests later for a refund once I realized I had been scammed have resulted in nothing. I have filed a complaint with the BBB and reported fraud to my bank in hopes of a final refund and resolution.

View full review
Loss:
$318
Cons:
  • Services paid for were never provided
  • Very hard to reach a human
  • Poor service
Reason of review:
Services promised were NEVER delivered...I expect a full refund

Preferred solution: Full refund

Anonymous

Do not use them could be a scam.

I placed an expedited order several weeks and I am still waiting. It seems very difficult to reach a human being and you are opted to leave a message or go online to research the status of your order. What kind of business is this, reviews do not smile on you.

View full review
Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Long Island City, New York

Stay away- Rip Off - Fraud

Took money never delivered anything

View full review
Ellen L Rfh

No communication, no service

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I have been assisting my brother in getting his DD-214. I paid for expedited service using my credit card.

They don't respond to my

support tickets and they don't appear to be working on the request. Today I found out that my credit card number was stolen and used to purchase more than $2,000 in merchandise online.

I fear this may be connected to Touchstone. The charge has been reversed, but my brother is out $100 by the looks of it.

View full review
Loss:
$101
Pros:
  • Fact that there was a group that could get my dd214
Cons:
  • Broken promises
  • No product or service provided for money
  • Very hard to reach a human
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Guest

I reported the company to the NY Consumer Protection Division, and they contacted the company. Finally got some movement on the request and my brother received his DD-214, coincidentally on the same day as he received one from the National Archives requested just a week ago.

My credit card company has credited the payment back to me, and if Touchstone challenges that, I will fight it. I paid for 7 day service and it took 7 weeks.

Not at all as advertised. I still think this company is not on the level.

Asja Wbg
map-marker Reno, Nevada

Rip off

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I'm pretty sure the website is to trick ex military into giving their card numbers so they can scam at later, a few weeks after I was taken advantage of by an Internet scam and I think it was related to this website

View full review
Loss:
$12
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Xmotorcop

I had fraud on my my credit card a short time after "doing business " with them as well and definitely think it was related! Fraudulent company!!!

Lenny C Ixq

Not bad service, NO SERVICE

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I looked on line to find someone that could get my military records for me. I paid 100.

No one has contacted me, no response at all from them. I keep getting an email saying we are working on it. There is no number to call and speak with anyone.

Please read reviews. They are a complete fraud.

View full review
Loss:
$100
Cons:
  • I would say horrible service but no service at all
Reason of review:
Poor customer service

Preferred solution: Full refund

Brittain M

Refund please

I thought I had lost my dd214 but I've found it. Please give me a call so that we can discuss getting my refund going.

Thank you,

View full review
Pros:
  • Fact that there was a group that could get my dd214
Reason of review:
To be able to speak with someone
Ashraf Sva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irvine, California

Have not received Dd214 paid for

No phone number listed online for your organization is valid. Has my DD214 been ordered and what is the status of my PAID order?

View full review
Anonymous

Surprised

I paid for services before I read the reviews and thought I to would be unsatisfied but to my surprise I received it in 3 weeks

View full review
Reason of review:
Fast order processing

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DERECK Vlz

Delayed shippment

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Waited over 90 days for order

View full review
Reason of review:
Order processing issue
Melissa R Krg

Did not deliver

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I was promised my DD214 would be sent to me in a few days after ordering. I contacted the company after a week.

They said some cases can take 2-3 weeks. I waited. It has now been almost 6 months and they refuse to refund me my money even though I showed them that I received my DD214 from another source. Do not waste your money on this company.

I made a complaint with the BBB and the company responded saying they would refund my money. i contacted them and they said they would not. I just want to warn others. If you need a copy of DD214 then submit through vetrecs.

It is completely free. This company closed my case and assigned my order number to someone else.

I logged on with my info and was able to see someone else's personal information. This makes me worry about who they have shared my personal information with such as social security number.

View full review
Loss:
$124
Cons:
  • Misleading advertizing
  • Customer service
  • Poor service
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Debera Ukg

Dd214

I need someone to get in touch with me I been calling for the last 2 months and I have not yet got a response or announcer from a live person

View full review
Reason of review:
Poor customer service

About

Summary

Touchstone Research Group, LLC is a research service. Company representatives help customers to answer questions about place, person, event, process or other thing in the past. Many historians work in this company. Touchstone Research Group provides its services to lawyers, authors, journalists and scholars, private investigators, employers, corporations, banks and financial institutions, film and documentary producers, veterans and other private individuals. Researching for information Touchstone Research Group uses information from the US’ National Archives and Records Administration, the UK’s National Archives, the Archives Nationales Françaises, the Library of Congress, Harvard University, Princeton University, Columbia University’s Rare Book and Manuscript Library, the Frick Art Reference Library, the Morgan Library and the Bibliothèque Nationale de France, and many others.

Touchstone Research Group reviews and complaints

Touchstone Research Group is ranked 310 out of 2060 in Professional Services category

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