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I paid for 7 day delivery, Express Service and it took just short of 2 weeks to get my DD-214. While the delivery time was later than expected, they did get all my DD-214's for my 20 years of service.

The website makes it appear that you can download a copy of your documents, but that does not appear to be the case? They provide the name of the assigned professional Researcher to retrieve your records, but you cannot communicate with this person? When I emailed TRG to find out what the delay was, I was told that they are waiting for NPRC (government records office) to deliver my documents?

I thought I was paying the professional Researcher to do that? That's when you find out that their 7 days, is really 7 business days...and all the professional Researcher does is submits your request to the NPRC to retrieve your document...and they probably do that over the internet and never leave their office or perhaps never leave their home.

This person wrote the review because of order processing issue of touchstone research group dd214 express service military personnel record from Touchstone Research Group. Reviewer claimed that he or she wants Touchstone Research Group to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Ottawa, Ontario, Canada #1204200

Touchstone is not what they represent themselves to be. Paid 200.00 for next day service.

Am on the 3rd day, no product and can't get a call back, can't get anything other than auto-reply to emails.

Can't reach a live person. And ark is a much better service as they did what they said they would for the money.

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